Associate

About the role

As an Associate, you will play a vital role in our customer care team, ensuring a positive and seamless experience for our clients. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with customers.

What you'll do

• Play a vital role in our customer care team, ensuring a positive and seamless experience for our clients
• Handle incoming customer calls, emails, and other inquiries in a timely and professional manner
• Provide accurate and up-to-date information about our products and services, ensuring customer understanding
• Resolve customer issues and complaints, offering practical solutions and maintaining a high level of satisfaction
• Collaborate with internal teams to escalate complex issues and ensure efficient problem-solving

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Problem solving
• Diploma