Associate

About the role

As an Associate in our Back Office team, you will play a vital role in our customer care operations. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and resolve any issues that arise. You will be the first point of contact for our customers, building and maintaining positive relationships and ensuring their satisfaction.

What you'll do

• Play a vital role in our customer care operations
• Be the first point of contact for our customers, building and maintaining positive relationships and ensuring their satisfaction
• Handle customer inquiries and provide prompt, accurate responses
• Resolve customer issues and complaints in a friendly and professional manner
• Maintain a high level of product and service knowledge to assist customers effectively

What you need

• CRM
• Customer service
• Problem solving
• Diploma