Associate

About the role

As an Associate, you will play a vital role in our customer care team, acting as the first point of contact for our valued customers. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve issues promptly and efficiently. You will be a key contributor to building and maintaining strong customer relationships, ensuring their satisfaction and loyalty.

What you'll do

• Play a vital role in our customer care team, acting as the first point of contact for our valued customers
• Be a key contributor to building and maintaining strong customer relationships, ensuring their satisfaction and loyalty
• Handle customer inquiries and provide timely responses via phone, email, or live chat
• Resolve customer issues and complaints, ensuring a positive and satisfactory outcome
• Provide accurate information about our products and services, ensuring customers are well-informed

What you need

• 1–2 yrs of experience
• CRM
• Customer service
• Chat support
• Problem solving
• Diploma