Associate - Client Experience in Adoor – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and loyalty within the logistics sector. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless experience throughout their journey with us. The ideal candidate should possess strong communication skills and a proactive attitude to engage with clients effectively.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month