Associate - Client Experience in Agra – Freshers

About the role

This role is essential in enhancing the overall experience of our clients in the logistics sector. As a fresh graduate, you will be expected to engage with clients, understand their needs, and provide effective solutions to improve their satisfaction. The ideal candidate should possess strong communication skills and a willingness to learn about the logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate