Associate - Client Experience in Ambala Cantt – Freshers

About the role

You will be responsible for assisting clients with their inquiries and ensuring a seamless experience. As an Associate, you will engage with customers, providing support and resolving issues effectively. Your communication skills and customer-centric approach will be key in building lasting relationships.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate