Associate - Client Experience in Angamaly – Freshers

About the role

As a key member of the Client Relationship department, you will engage with customers, providing them with support and assistance to ensure a seamless experience in the logistics industry. The ideal candidate is a recent graduate from any stream, eager to learn and grow in a dynamic environment. You will be responsible for addressing client inquiries, resolving issues, and fostering strong relationships to promote client satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate

What you get

• ₹15k–₹25k a month