Associate - Client Experience in Arrah – Freshers

About the role

As a key member of the Client Relationship department, you will engage with clients, ensuring their needs are met and expectations exceeded in the fast-paced logistics industry. Your responsibilities will include addressing client inquiries, providing support, and collaborating with team members to improve service delivery.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Client relationship
• Any graduate

What you get

• ₹15k–₹25k a month