Associate - Client Experience in Baran – Freshers

About the role

As an Associate in the Client Experience department, you will play a crucial role in enhancing the experience of our clients in Baran. Your responsibilities will include assisting clients with inquiries, resolving issues, and ensuring satisfaction with our logistics services. You will be part of a dynamic team that values collaboration and customer service excellence.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month