Associate - Client Experience in Basti – Freshers

Workers Town·Basti, Uttar Pradesh

Pay not statedFresherFull-time

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About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the overall satisfaction of our clients in Basti. Your primary responsibilities include assisting customers with their inquiries, providing information about our services, and ensuring seamless communication between clients and our logistics team.

What you'll do

Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
Managing the payable for the allocated clients
Building and Maintaining an appropriate network of key contacts for each client
Engagement in reconciliation/ Payments/ DSO
Monitoring day to day operations