Associate - Client Experience in Begusarai – Freshers

About the role

We are seeking an Associate for our Client Experience team in Begusarai, focused on enhancing client interactions within the logistics industry. As an Associate, you will play a vital role in ensuring customer satisfaction and supporting the overall client experience. This position is ideal for recent graduates from any field who are eager to start their careers in a dynamic environment.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate