Associate - Client Experience in Bhikhiwind – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the satisfaction of our clients in Bhikhiwind. Your primary responsibility will be to assist clients with their inquiries and ensure that their needs are met promptly and effectively. This role requires strong communication skills and a customer-oriented mindset.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate

What you get

• ₹15k–₹25k a month