Associate - Client Experience in Bolpur – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing the overall experience of our clients in Bolpur. Your responsibilities will include managing client inquiries, providing support, and ensuring customer satisfaction within the logistics sector. The ideal candidate should be a graduate from any stream, with a strong willingness to learn and adapt in a fast-paced environment.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate