Associate - Client Experience in Brahmapore – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing our clients' interactions with our services. Your responsibilities will include addressing client inquiries, providing support, and ensuring a smooth experience throughout their journey with us. You will collaborate with various teams to resolve issues and improve service delivery.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month