Associate - Client Experience in Chiplun – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients within the logistics sector in Chiplun. Your primary responsibilities will include addressing client inquiries, resolving issues, and providing support to ensure a seamless service experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month