Associate - Client Experience in Deoghar – Freshers

Workers Town·Deoghar, Jharkhand

Pay not statedFresherFull-time

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About the role

As an Associate in Client Experience, you will play a crucial role in enhancing client interactions and ensuring their satisfaction within the logistics sector. Your responsibilities will include addressing client inquiries, providing support, and facilitating smooth communication between clients and the company.

What you'll do

Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
Managing the payable for the allocated clients
Building and Maintaining an appropriate network of key contacts for each client
Engagement in reconciliation/ Payments/ DSO
Monitoring day to day operations