Associate - Client Experience in Dharamshala – Freshers

About the role

As part of a leading logistics company, you will assist in addressing client inquiries, ensuring their needs are met, and maintaining high standards of customer service. The ideal candidate is a recent graduate from any discipline with a passion for working in a dynamic environment. You should be eager to learn and adapt to the fast-paced world of logistics, contributing positively to client interactions.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month