Associate - Client Experience in Dharwad – Freshers

About the role

We are seeking a dedicated Associate for our Client Experience team in Dharwad, focusing on enhancing client interactions within the logistics sector. This entry-level position is ideal for recent graduates looking to start their careers in a dynamic environment. The Associate will play a key role in managing client relationships, ensuring satisfaction, and addressing any inquiries or concerns.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate