Associate - Client Experience in Dhoraji – Freshers

About the role

We are seeking a dedicated Associate for Client Experience in Dhoraji, ideal for recent graduates looking to start their careers in the logistics industry. This role focuses on enhancing the experience of our clients by providing exceptional support and service. The successful candidate will engage with clients to address their needs, ensuring satisfaction and fostering strong relationships.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate