Associate - Client Experience in Dimapur – Freshers

About the role

As an Associate, you will be responsible for assisting clients with inquiries and ensuring their needs are met efficiently. The ideal candidate should be a graduate from any stream and possess strong communication skills. You will work closely with the client relationship team to support various initiatives aimed at improving customer satisfaction.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate

What you get

• ₹15k–₹25k a month