Associate - Client Experience in Gajraula – Freshers

About the role

We are seeking an Associate to enhance the client experience in Gajraula within the logistics sector. In this role, you will engage with clients, addressing their inquiries and ensuring their needs are met effectively. A successful candidate will be a recent graduate, ready to contribute to a dynamic team.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate