Associate - Client Experience in Gangtok – Freshers

About the role

We are seeking an Associate to enhance the client experience in Gangtok. This entry-level position is perfect for recent graduates looking to start their careers in the logistics industry. The Associate will play a crucial role in managing client relationships, ensuring satisfaction, and supporting our operations in a fast-paced environment.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate