Associate - Client Experience in Goalpara – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the overall experience of our clients in Goalpara. Your responsibilities will include addressing client inquiries, resolving issues, and ensuring satisfaction through effective communication and support. The ideal candidate should possess a graduate degree in any stream and demonstrate a willingness to work in the dynamic logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate