Associate - Client Experience in Gorakhpur – Freshers

About the role

In this position, you will engage directly with customers, addressing their needs and ensuring their experiences with our logistics services are seamless and positive. The ideal candidate will be a recent graduate from any stream, eager to embark on a career in the dynamic logistics industry. You should possess strong communication skills and a customer-focused mindset, ready to tackle challenges and contribute to team success.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month