Associate - Client Experience in Gurugram – Freshers

About the role

We are seeking a dedicated Associate to enhance our Client Experience team in Gurugram. This role is ideal for recent graduates looking to start their careers in the logistics industry. As an Associate, you will be responsible for supporting client interactions, ensuring a seamless experience from start to finish.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate