Associate - Client Experience in Guwahati – Freshers

About the role

We are seeking an Associate for Client Experience in Guwahati, aimed at enhancing the overall satisfaction of our clients in the logistics sector. This role is ideal for recent graduates looking to kick-start their career in a dynamic industry. As an Associate, you will be responsible for engaging with clients, addressing their inquiries, and ensuring they receive exceptional service.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate