Associate - Client Experience in Gwalior – Freshers

About the role

We are seeking a dedicated Associate to enhance the Client Experience in Gwalior. This role is ideal for recent graduates looking to start their career in the logistics industry. As an Associate, you will engage with clients, ensuring their needs are met and their experiences are positive. The ideal candidate should possess a degree from any stream and demonstrate a willingness to learn and grow within a dynamic environment.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate