Associate - Client Experience in Haridwar – Freshers

About the role

We are seeking a dedicated Associate to enhance the client experience in Haridwar. This role is ideal for recent graduates looking to start their career in the logistics industry. You will engage with clients, ensuring their needs are met and their experiences are positive. As an Associate, you will be responsible for assisting clients with inquiries, providing information about services, and resolving any issues that may arise.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month