Associate - Client Experience in Hosur – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing client interactions and ensuring satisfaction within the logistics sector. Your primary responsibilities will include assisting clients with inquiries, providing information about services, and resolving any issues that may arise.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month