Associate - Client Experience in Jalgaon – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing customer satisfaction and loyalty within the logistics sector in Jalgaon. This position focuses on building strong relationships with clients, addressing their needs, and ensuring seamless communication throughout their journey with our services.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate