Associate - Client Experience in Kannur – Freshers

About the role

You will be responsible for assisting clients with their inquiries, providing exceptional service, and ensuring customer satisfaction. As an Associate, you will work closely with the Client Relationship team to address client needs and resolve issues promptly. Your strong communication skills will be essential in building rapport with clients and understanding their requirements.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate