Associate - Client Experience in Kharagpur – Freshers

About the role

As a crucial part of our client relationship department, you will engage with clients to ensure their needs are met and provide exceptional support. This role is ideal for recent graduates looking to start their career in the logistics industry. The successful candidate will possess strong communication skills and a willingness to learn.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Client relationship
• Any graduate