Associate - Client Experience in Kochi – Freshers

About the role

We are seeking an Associate for Client Experience in Kochi, ideal for fresh graduates looking to start their careers in the logistics industry. In this role, you will engage with clients, ensuring a seamless and positive experience while addressing their inquiries and concerns. As an Associate, you will work closely with our team to enhance client relationships and support the delivery process.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month