Associate - Client Experience in Kolhapur – Freshers

About the role

As a key member of the Client Relationship department, you will engage with clients, addressing their needs and ensuring their satisfaction with our logistics services. This position is ideal for fresh graduates from any stream who are eager to begin their careers in the logistics industry. You will be responsible for maintaining strong client relationships, providing support, and assisting in resolving any inquiries effectively.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate