Associate - Client Experience in Kottayam – Freshers

About the role

As a fresh graduate, you will be responsible for supporting our client relationship efforts and ensuring that their needs are met efficiently. This position offers an excellent opportunity for growth in the logistics industry. You will engage directly with clients, assisting with inquiries and providing support to enhance their overall experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate