Associate - Client Experience in Lucknow – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing client interactions and ensuring satisfaction within the logistics industry. Your primary responsibilities will include addressing client inquiries, providing timely support, and fostering positive relationships to improve overall service quality.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate