Associate - Client Experience in Mandya – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing client satisfaction and engagement. Your primary responsibilities will include addressing client inquiries, providing timely support, and ensuring a smooth communication flow between clients and the company. This position requires strong interpersonal skills and a commitment to delivering exceptional service.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate