Associate - Client Experience in Marthahalli – Freshers

About the role

In this role, you will engage with clients, addressing their inquiries and ensuring a smooth experience throughout their journey with us. Your communication skills and proactive approach will be essential in fostering positive relationships and resolving any issues that may arise. This position is ideal for recent graduates looking to start their careers in a supportive environment within the courier and logistics sector.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate