Associate - Client Experience in Moradabad – Freshers

About the role

As a fresh graduate, you will be part of a dynamic environment within the logistics industry, where your contributions will directly impact client satisfaction and service quality. Your responsibilities will include managing client interactions, addressing queries, and ensuring smooth communication between clients and our operations team.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate