Associate - Client Experience in Nangal – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the overall satisfaction of our clients in Nangal. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring that clients receive timely information about our services. This position is ideal for recent graduates eager to start their careers in the logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate