Associate - Client Experience in Palasa Kasibugga – Freshers

About the role

As an Associate in Client Experience, you will play a pivotal role in enhancing the overall experience of our clients in Palasa Kasibugga. This position is ideal for fresh graduates eager to start their careers in the logistics industry. You will be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met promptly and effectively.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate