Associate - Client Experience in Pathankot – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in ensuring customer satisfaction and enhancing client relations in the logistics sector. Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support to improve their overall experience. You will work closely with the team to implement strategies that drive client engagement and retention.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month