Associate - Client Experience in Purulia – Freshers

About the role

As a fresh graduate, you'll have the opportunity to work in the dynamic logistics industry, contributing to our mission of providing exceptional service. Your responsibilities will include assisting clients with their inquiries, ensuring timely communication, and supporting the team in streamlining processes to improve client experiences.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate