Associate - Client Experience in Rajkot – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing the experience of our clients in Rajkot. Your responsibilities will include assisting clients with inquiries, providing product information, and ensuring timely resolution of issues. The ideal candidate will hold a degree in any stream and be eager to work in the dynamic logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Client relationship
• Any graduate