Associate - Client Experience in Ratlam – Freshers

About the role

In this position, you'll be responsible for engaging with clients, addressing their inquiries, and ensuring their needs are met promptly and efficiently. As an ideal candidate, you should have a graduation degree from any stream and a passion for delivering exceptional customer service. This role offers fresh graduates an opportunity to start their career in the dynamic logistics industry, where you will gain valuable experience and develop your skills.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Any graduate