Associate - Client Experience in Rohtak – Freshers

About the role

This role involves engaging with clients, understanding their needs, and ensuring satisfaction with our logistics services. Ideal candidates will have a degree in any field and a passion for delivering exceptional customer service. As an Associate in the Client Relationship department, you will be part of a dynamic team in the courier and logistics industry.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Communication
• Customer service
• Client relationship
• Any graduate