Associate - Client Experience in Rourkela – Freshers

About the role

We are seeking an Associate for Client Experience in Rourkela to enhance our clients' interactions in the logistics sector. The ideal candidate will be a recent graduate from any field, eager to contribute to a dynamic team and support our commitment to exceptional service. This role involves engaging with clients, addressing their needs, and ensuring a positive experience throughout their journey with us.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month