Associate - Client Experience in Samastipur – Freshers

About the role

As a fresh graduate, you'll have the opportunity to work in the dynamic logistics industry, interacting with clients and ensuring their needs are met promptly and effectively. In this role, you will assist in managing client relationships, addressing inquiries, and providing support to ensure a seamless experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Any graduate