Associate - Client Experience in Satna – Freshers

About the role

As an Associate in Client Experience, you will play a vital role in enhancing customer interactions and ensuring satisfaction. Your primary responsibilities will include addressing client inquiries, resolving issues, and providing information about our logistics services. You will collaborate with various departments to streamline processes and improve the overall client experience.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Last-mile delivery
• SOP writing
• Reconciliation
• Logistics
• Any graduate

What you get

• ₹15k–₹25k a month