Associate - Client Experience in Serampore – Freshers

About the role

As an Associate in Client Experience, you will play a crucial role in enhancing the overall satisfaction of our clients in Serampore. Your responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless service experience. We welcome fresh graduates from any field to apply.

What you'll do

• Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
• Managing the payable for the allocated clients
• Building and Maintaining an appropriate network of key contacts for each client
• Engagement in reconciliation/ Payments/ DSO
• Monitoring day to day operations

What you need

• Open to freshers
• Communication
• Last-mile delivery
• SOP writing
• Reconciliation
• Customer service
• Any graduate

What you get

• ₹15k–₹25k a month